Return & Shipping Policy
Contact Information: Schowachert@gmail.com | 817-291-0327
Return policy: You have 30 days to return any items for a refund or exchange. Items must be in new and unused condition. Shipping fees will be refunded if there was an error in your shipment. I stand by my work, so please let me know if there are any issues so we can come to a favorable resolution.
Please contact me before you return any items. Returned items that have not been approved may not be eligible for a refund or exchange.
Shipping policy: Orders are generally shipped within 2 to 3 business days for ready made items. Made-to-order items typically have a 3 to 5 day production timeline and are shipped within 1 to 2 days after completion. Domestic shipments over $70 are shipped UPS ground.
I do ship to a number of international locations. shipment cost is calculated at checkout based on the size and weight of the shipment. International customers are responsible for any VAT, duties and brokerage fees associated with the shipment.
Also, the Canadian government requires a broker facilitate the transfer of good into Canada for all orders over $40 CAD. This fee is added to the taxes and or duty that are required by the government for imports into the country.
The seller (me) is not responsible or informed of in country tax, brokerage or duty fees, the importer of record is responsible to pay these charges.