Return & Shipping Policy
Contact Information:
📧 schowachert@gmail.com | 📞 817-291-0327
Return Policy:
You have 30 days to return any items for a refund or exchange. Items must be in new and unused condition. Shipping fees will be refunded only if there was an error in your shipment. I stand by my work, so please reach out if you experience any issues—we’ll work together to find a favorable resolution.
Please contact me before returning any items. Returns that have not been approved in advance may not be eligible for a refund or exchange.
Shipping Policy:
Orders are generally shipped within 2 to 3 business days for ready-made items. Made-to-order items typically require 3 to 5 business days for production and are shipped within 1 to 2 business days after completion. Domestic orders over $70 are shipped via UPS Ground.
I do ship to a number of international locations. Shipping cost is calculated at checkout based on the size and weight of your order. International customers are responsible for all VAT, duties, and brokerage fees associated with their shipment.
Please note: The Canadian government requires a broker to facilitate the transfer of goods into Canada for all orders over $40 CAD. This brokerage fee is in addition to any applicable taxes or duties required by the government for imports.
The seller (me) is not responsible for, nor informed in advance of, in-country tax, brokerage, or duty fees. The importer of record is responsible for paying these charges.